Patient Stories

Caring for Patients with “The Father’s Touch”

December 14, 2009
CHI Health

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Caring for Patients with “The Father’s Touch”

My father was recently hospitalized and I had the chance to spend a good deal of time at Bergan Mercy Hospital in my effort to provide care and assistance to him as he recovered from surgery to remove a malignant tumor in his right lung.  I would offer that I have had multiple opportunities to compare healthcare quality as my husband has a heart condition that has on several occasions required both cardiac and intensive care.  As a result, I have spent time in a variety of hospitals in Arizona and California.  I can tell you that Bergan Mercy clearly stands apart from the rest in terms of the level of care and professionalism.

The level of nursing care my father received at Bergan hospital was outstanding.  Amanda, Ali and Diane were three nurses who provided an excellent level of care.  Each of the nurses that were charged with caring for my father worked tirelessly and capably in performing their duties.  Though they were clearly very busy each day, they monitored my father’s care and readily addressed his many needs.  One additional nurse, Mary R., stands apart for another reason.  She is an individual that defines the word, “special”.  Mary R. possesses an innate sense of compassion, administering care for both body and soul, so to speak.  I can tell you that my father was so impressed by Mary R. that he wanted to have his picture taken with her so as to have a lasting memory to take with him.

Intrigued by our experience, I returned home to Phoenix and located your website.  I read with great interest, the mission statement that calls you “to provide high quality care for the body, mind and spirit of every person”.  Mary R. beautifully demonstrated that kind of care giving.  Her ability to tend to my father’s physical needs and sense his psychological needs, epitomizes the care your organization speaks of when they cite a commitment  to create a caring and compassionate environment and respect for the dignity of every person.

Please express my sincere thanks to each of the nurses that handled my father’s care.  I am convinced his remarkable recovery is due in part to the excellent level of care and concern your staff extends to their patients.

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